We will go over why transferring an admin user may be require some extra work.
In OneTeam360 you can define as many role types as you like. In When I Work you get 4 roles.
- Employee
- Manager
- Supervisor
- Admin
Admin is the role type with the most priveleges. It also has a seat limit. That means that you can only have 3 admins in a single When I Work account. You can have as many as you like in OneTeam360. So if you try to add an admin to When I Work when you already have 3 admins it may not work as expected. To mitigate that happening. Go into your role mapping and set your OneTeam360 'Admin' role to correlate to a When I Work 'Manager' role.
After that everything should work as expected.